Terms and Conditions

We at Big Fish Little Fish are completely dedicated to your total satisfaction. If you have any suggestions or comments please telephone or email us.

Our Contact details:

Big Fish Little Fish, 10 Fore Street, Liskeard, PL14

Email: sales@bflftackle.com

Tel: 01579 349 467

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and  you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, Mastercard, Switch, Delta and Solo.  We do not charge for any item until it is ready to ship.  E & O E (Errors and Omissions Excepted).On any order you have the right to cancel within 7 working days for a full refund, but you have to get the goods back to us at your own expense.
Shipping And Handling Postage costs will be added to your final invoice and is not displayed in your order.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days. All items listed in this website are subject to availability from our suppliers. If we have run out of stock we shall contact you to advise you of the expected delivery date.
Back Orders If your item is not in stock, we will contact you if you choose to wait we will keep you advised of the expected delivery date. An alternative product may be offered or a refund on the cost of the missing items.
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.  They are only decrypted after they reach our computer.  They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us sales@bflftackle.com , alternatively, you can call on 01579 349 467  or write to us at 10 Fore Street, Liskeard, Cornwall, United Kingdom.
Privacy Policy Big Fish Little Fish do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:         a. Take and fulfill customer orders         b. Administer and enhance the site and service         c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
On any order you have the right to cancel within 7 working days for a full refund, but you have to get the goods back to us at your own expense.